Have questions or problems?

Please visit our Media and Tutorials page for a visual manual showing how to perform all features of Alchimie Zinc.

We offer the following tutorials:

 1. An Overview of the all the various functions available in Alchimie Zinc™

 2. How to Download and Activate Alchimie Zinc™

3. How to sync Alchimie Zinc™ to Traktor Music Folders

4. Music Preview and Simultaneous Sync features with tips to avoid Serato Itch from freezing on load. 

5.  Video Manual describing how to:

  • Add Media Root.
  • Remove Media Root.
  • Rename Media Root.
  • Add Media File

6. The Crate Synchronization Feature

7. Music on the go with “Copy to Device”

8. Alchimie Zinc™ “Export to CSV” function

9. How to Backup Crates

10. The “Set Columns” Feature

11. The “Import Database” Feature

12. Finding lost files with Alchimie Zinc™


Our email support hours are 9 AM EST to 5 PM EST Monday through Friday (GMT-Z) excluding standard U.S. Holidays.

For email support, feature requests and bug reports please contact our support staff here.  For all other inquiries,  please send an email to this address